Gatlinburg Town Square

After my obsessing over the reviews going into our stay i didn't know what to expect. We really enjoyed the amenities and how large the space of the room was. The location to the convention center was perfect. Slightly off the strip but not too far, Gatlinburg is lots of walking. Great trolley spot out front that can take you to the depot. Enjoyed our 5 day stay and would definitely book again.

This was our third year staying at Gatlinburg Town Square. We love the location, and the fact that the strip is within easy walking distance. We also love the fact that there is an indoor pool on the grounds. That being said, we arrived on a Saturday afternoon/evening, and were not able to comfortably swim in the pool, until the following Friday, the day before we were to leave. This was due to a failed heating element, and even after it was replaced, the pool still didn't heat up until we were ready to leave. My 4 kids were all disappointed by this fact. I had also specifically requested a unit with a washer and dryer (because 4 kids) and was initially told that they would do what they could to accommodate. Upon reaching the office to check in, I was told that none of the two bedroom units have a washer/dryer. We were given a unit on the ground floor, which was amazing, however guest laundry rooms are on floors 3, 4, and 5. Anyone with 3-4 kids, knows that it is absolutely imperative that you have a washer and dryer CLOSE. Next time, I'll ask for a room next to the guest laundry facilities. :) We also had a few maintenance issues that we had to have taken care of, upon arrival. There was a missing outlet cover right next to where our 5 year old was going to be sleeping; one toilet that was very unstable when you sat down (we are NOT a heavy family) and the master bathroom had french doors, one of which was broken, and would not stay closed. Maintenance was dispatched quickly, and all problems were fixed satisfactorily. (Thank you, Anthony!) All in all, our family really does love to stay at Town Square. The location is amazing, and our rooms in prior years have all been beautiful, and comfortable.

We didn’t have to drive our only to go to Publix to pick up groceries. Everything was right there and the trolley comes right in front of the resort. It also had a whole kitchen, large rooms& large bathrooms I loved it. I can’t wait to book again. I really was impressed on how close we were to the firework show and the parade 3-5 minute walk.

The best part is it’s like home .

Convenient location, walking distance to the strip. Love being able to make our meals. Staff very friendly and helpful. Our coffee pot died halfway through our week and they brought us one ASAP.