Gatlinburg Town Square by Exploria Resorts

This was our third year staying at Gatlinburg Town Square. We love the location, and the fact that the strip is within easy walking distance. We also love the fact that there is an indoor pool on the grounds. That being said, we arrived on a Saturday afternoon/evening, and were not able to comfortably swim in the pool, until the following Friday, the day before we were to leave. This was due to a failed heating element, and even after it was replaced, the pool still didn't heat up until we were ready to leave. My 4 kids were all disappointed by this fact. I had also specifically requested a unit with a washer and dryer (because 4 kids) and was initially told that they would do what they could to accommodate. Upon reaching the office to check in, I was told that none of the two bedroom units have a washer/dryer. We were given a unit on the ground floor, which was amazing, however guest laundry rooms are on floors 3, 4, and 5. Anyone with 3-4 kids, knows that it is absolutely imperative that you have a washer and dryer CLOSE. Next time, I'll ask for a room next to the guest laundry facilities. :) We also had a few maintenance issues that we had to have taken care of, upon arrival. There was a missing outlet cover right next to where our 5 year old was going to be sleeping; one toilet that was very unstable when you sat down (we are NOT a heavy family) and the master bathroom had french doors, one of which was broken, and would not stay closed. Maintenance was dispatched quickly, and all problems were fixed satisfactorily. (Thank you, Anthony!) All in all, our family really does love to stay at Town Square. The location is amazing, and our rooms in prior years have all been beautiful, and comfortable.

The unit that we rented was larger than I expected. Very nice fireplace too. It had a full size refrigerator and it worked great, the freezer provided Ice. We had a washer:dryer they even provide laundry powder. Condo was very clean and felt safe at all times. The condo was close to all the activities. You can see the fireworks from the space needle if you don't want to be in the crowds. The parking garage was great. We have a power wagon and it fit just fine.

comfortable, atmosphere, surroundings and family feel. location good and tucked into the mountains near a creek. Good place to stay in nature, thank you. Customer service attending to our needs was great! Please watch out for the Japanese vine plant that’s taking over on creekside. Thx!🇺🇸

Close to town. Clean. Staff friendly. Lots of amenities. We would definitely stay again.

The location was excellent, about three blocks off of the main strip. The room included a small kitchenette (refrigerator, sink, microwave, coffee maker). The bedroom/living room area was very spacious. The room was clean. The bathroom was clean. The water pressure was fabulous. The sheets and towels were good quality. I loved the shampoo and conditioner they provided. The bed was comfortable. The sofa was comfortable. The dining table and chairs were adequate.